Return Eligibility

• Time Frame: Customers can request a return within 7 days of receiving their product.
• Eligible Returns: Returns are accepted for defective products, items different from what was ordered, or products damaged during transit.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order details and the reason for the return.
2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item.
3. Ship the Item: Send the item back to us using the shipping method of your choice. Please ensure the item is securely packaged to avoid any damage during transit.

Return Conditions

• Condition of Items: Products must be unused, unworn, unwashed, and in the same condition as received.
• Original Packaging: All original tags, labels, and packaging must be intact.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
• Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item.
• Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods 
• Intimate items 
• Hazardous materials
• Items marked as final sale

Exchanges

• No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

International Returns

• Same Policy Applies: Our returns policy applies to both domestic and international orders.
• Customs Fees: International customers are responsible for any customs fees or import taxes associated with returns.

Contact Information

If you have any questions or need assistance with your return, please contact our customer service team:

• Email: [email protected]

FAQs

Q: How long do I have to return an item?
A: You have 30 days from the date of receipt to request a return.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to an error on our part.

Q: How will I receive my refund?
A: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

Q: Can I exchange an item?
A: We do not offer direct exchanges. Please return the original item and place a new order for the desired item.

Q: What if my item is damaged or defective?
A: If you receive a damaged or defective item, please contact our customer service team immediately for assistance. This returns policy page is designed to be clear, concise, and easy to navigate, ensuring that customers understand their rights and the process for returning items to Silk Road Trading.