Privacy Policy and Data Protection Notice
For Global E-commerce Operations
🔎 Quick Navigation
🔐 Our Commitment to Your Privacy
Silk Road Trading Company operates a global e-commerce platform specializing in authentic Japanese products. We serve customers worldwide and understand the importance of protecting your personal information across borders.
🧾 Company Identification
Silk Road Trading Company is a trading name of Silk Road Trading Enterprises Limited, a company registered in England and Wales under company number 16358049. Our registered office address is Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. View on Endole
🌍 Global Compliance Framework
We adhere to the strictest data protection standards worldwide:
🇪🇺 EU General Data Protection Regulation (GDPR)
🇬🇧 UK Data Protection Act 2018
🇯🇵 Japan’s Act on Protection of Personal Information (APPI)
🇺🇸 California Consumer Privacy Act (CCPA)
🇦🇺 Australian Privacy Principles (APP)
🇨🇦 Canada’s PIPEDA
Other applicable regional privacy laws
📦 Information We Collect
Essential Shopping Data
Basic Account Information: Name, Email, Password, Country
Retention Period: Account DurationShopping Activity: Browsing History, Cart Contents, Wishlist, Reviews
Retention Period: 12-24 MonthsPayment Data: Payment Methods, Billing Address, Transaction History
Retention Period: 7 Years (Tax Law)
Additional Data Collected
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on pages, clickstream data
Marketing Preferences: Subscription status, communication preferences
💡 How We Use Your Information
Website Enhancement
Performance Analysis & Optimization
Site Performance: Loading speed optimization, server response time monitoring, resource usage analysis, mobile performance optimization
User Experience Enhancement: Navigation pattern analysis, shopping journey optimization, checkout process improvement, mobile responsiveness refinement
Technical Optimization: Error monitoring and resolution, system stability improvements, security enhancement, platform reliability monitoring
Product Development
Customer-Driven Improvements
Preference Analysis: Shopping behavior analysis, product popularity tracking, category performance evaluation, search pattern analysis
Product Selection Enhancement: Inventory optimization, product range expansion, category development, seasonal offerings adjustment
Marketing and Communication
Consent-Based Marketing Activities
We respect your privacy and only engage in marketing activities with your explicit consent. You can modify these preferences at any time through your account settings.
Newsletter and Communications
Newsletter Service: Product updates and launches, Japanese cultural insights, shopping guides and tips, seasonal announcements
Promotional Communications: Exclusive offers and discounts, early access to sales, member-only promotions, special event invitations
Your Communication Controls
You can manage your preferences through:
Your account dashboard
Email preference center
Customer support contact
Privacy settings page
Payment Processing
Stripe Payments
Available Methods: Credit/Debit Cards (Visa, Mastercard, Amex), Digital Wallets (Apple Pay, Google Pay), Regional Payment Methods
Security Features: PCI DSS Level 1 Compliance, End-to-end Encryption, 3D Secure 2, Stripe Radar Fraud Detection
WooCommerce Processing
Available Methods: Bank Transfers, Local Payment Methods, SEPA Direct Debit
Security Features: WordPress Security, Regular Security Updates, Anti-Fraud Measures
🔄 How We Share Your Information
Silk Road Trading Company maintains strict controls over how your information is shared. We share information only when necessary for:
Processing your orders and payments
Delivering products to you
Complying with legal obligations
Protecting our legitimate business interests
Improving our services with your consent
Authorized Service Providers
Payment Processing
Partners: Stripe, WooCommerce
Data Shared: Transaction details, payment information
Purpose: Payment processing, fraud prevention
Safeguards: PCI DSS compliance, encryption
Shipping and Logistics
Partners: Selected courier services by region
Data Shared: Shipping address, contact details
Purpose: Product delivery
Safeguards: Data protection agreements
🌐 International Data Transfers
Global Shipping Network
Regional Operations
Asia: Japan Post, Yamato, Sagawa
Europe: DHL, GLS, Royal Mail
Americas: USPS, FedEx, UPS
Cross-Border Data Transfers
Transfer Mechanisms
Standard Contractual Clauses (SCCs): EU-approved data transfer mechanisms, legally binding data protection obligations, regular compliance monitoring
Binding Corporate Rules (BCRs): Internal data protection policies, group-wide compliance standards, regular audits and updates
🛡️ Your Privacy Rights
Universal Rights
Access: View your personal data
Correction: Update incorrect information
Deletion: Request account removal
Marketing Control: Manage preferences
Data Export: Receive your data
Tracking: Opt-out options
Region-Specific Rights
European Union & UK
Complete GDPR rights package
Data portability requests
Automated decision opt-out
Cookie consent management
Asia-Pacific
APPI compliance rights (Japan)
Regional data protection
Local language support
Specific consent options
🛡️ Security Measures
Technical Safeguards
Network Security: Enterprise Firewalls, DDoS Protection, Intrusion Detection Systems
Data Protection: End-to-end encryption, secure data storage, regular security audits
Payment Security: PCI DSS compliance, secure payment processing, fraud detection systems
Operational Security
Access Controls: Implementation of two-factor authentication, role-based access control, and regular access reviews
Data Management: Regular data backups, strict data retention policies, and secure disposal procedures
Staff Training: Ongoing security awareness, privacy training, and incident response preparedness
👶 Children’s Privacy
Silk Road Trading Company does not knowingly collect or process personal information from children under the age of 16. Our services are intended for users who are:
16 years or older in the European Union
16 years or older in the United Kingdom
20 years or older in Japan (for certain products)
13 years or older in other jurisdictions, with parental consent where required
📬 Contact Information
For any inquiries or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: info@silkroadtrading.co.uk
Response Time: We aim to respond to all inquiries within 1 hour to 2 business days.
Data Protection Officer (DPO)
Email: info@silkroadtrading.co.uk
Hours: Monday to Friday, 09:00–17:00 GMT
🔁 Updates to This Policy
We regularly review and update this Privacy Policy to reflect:
New features and services
Payment system updates
Security enhancements
Regulatory changes
Customer feedback
You will be notified of significant changes through:
Email notifications
Website announcements
Account alerts
App notifications
If you have any questions about this Privacy Policy, please contact us by visiting our Contact Us page:
https://silkroadtrading.co.uk/contact-us/