Shipping Information
Silk Road Trading Company
We ship authentic Japanese products worldwide from our warehouses in Japan and UK. Free standard delivery on orders over £95.
！ Important Delivery Information
• Items are usually delivered within 5 working days, Monday to Saturday, 7:30am – 6:30pm
• Tracking information will be sent via email once your item leaves our warehouse
• 24/7 Customer Service support available
Shipping Address
Shipping Method
Standard UK Delivery
5 working days 〜(Mon-Sat, 7:30am - 6:30pm)
Express Delivery
2-7 business days
Japan Direct Delivery
Varies by product type
Japan Warehouse Direct Delivery
Some items (labeled 'Directly') will be shipped directly from our Japan warehouse. These items:
• Cannot be delivered together with other items:
• May have different delivery timeframes:
• For large items, you will be contacted with a proposed delivery date
• Cannot be delivered together with other items:
• May have different delivery timeframes:
• For large items, you will be contacted with a proposed delivery date
Out of Stock Items
If an item is out of stock after payment:
• You will receive an email notification
• Your order will be shipped directly when back in stock (within 28 days)
• After 28 days, orders will be automatically cancelled and refunded
• You can choose to cancel and receive a refund at any time by contacting Customer Services
• You will receive an email notification
• Your order will be shipped directly when back in stock (within 28 days)
• After 28 days, orders will be automatically cancelled and refunded
• You can choose to cancel and receive a refund at any time by contacting Customer Services
Delivery Support
Contact our 24/7 Customer Services if:
• Your delivery is overdue
• Items are damaged in transit
• You need to track a Japan warehouse delivery
• Any other delivery queries
Note: For Japan warehouse deliveries, response times may vary due to time zone differences.
• Your delivery is overdue
• Items are damaged in transit
• You need to track a Japan warehouse delivery
• Any other delivery queries
Note: For Japan warehouse deliveries, response times may vary due to time zone differences.