International Shipping
Shipping from Our Warehouses
UK Warehouse
- Processing Time: 3-7 business days
- Shipping Methods:
- Royal Mail (Standard and Tracked)
- DHL Express
- UPS
Japan Warehouse
- Processing Time: 1-3 business days
- Shipping Methods:
- Japan Post EMS (Fastest delivery)(up to 2kg)
- Japan Post Epacket (up to 2kg)
- Japan Post Small Packets
- Surface mail (International Parcel Post)
- DHL Express
- UPS
- FedEx International Economy
- FedEx International Priority
Delivery Timeframes
| Destination | From UK | From Japan |
|---|---|---|
| Europe | 5-10 days | 7-14 days |
| North America | 5-10 days | 5-14 days |
| Asia | 7-14 days | 3-10 days |
| Rest of World | 7-20 days | 7-20 days |
Note: Timeframes are estimates and may vary due to customs processing or local conditions.
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination country
- Chosen shipping method
Get an accurate quote at checkout or use ourĀ Shipping Calculator.
Customs and Import Duties
- Import duties, taxes, and charges are not included in the item price or shipping cost.
- These charges are the buyer’s responsibility and must be paid upon arrival in the destination country.
- We recommend checking with your local customs office for more information.
Tracking Your Order
- All shipping methods include tracking.
- You’ll receive a tracking number via email once your order is dispatched.
Additional Services
Package Consolidation
- Combine multiple orders into one shipment to reduce shipping costs.
- Items can be held for up to 30 days free of charge.
Insurance
- Basic insurance included with all shipments.
- Additional insurance available for high-value items.
Restricted Items
- Certain items may be prohibited from international shipping due to regulations.
- Alcohol and Dangerous Goods cannot be shipped from our Japan warehouse.
- CheckĀ Restricted Items ListĀ in your country for more details.
Need More Help?
Our customer support team is here to assist you with any questions about international shipping. Contact us via:
- Email: info@silkroadtrading.co.ukĀ Ā Ā Ā Ā
FAQs
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and chosen shipping method. Please refer to ourĀ Delivery TimeframesĀ section.
Q: Can I change my shipping address after placing an order?
A: Please contact our customer service team immediately. We’ll do our best to accommodate changes if the order hasn’t been dispatched.
Q: What should I do if my package is delayed?
A: Check your tracking information first. If there’s no update for several days, please contact our customer service team.
Q: Do you offer free shipping?
A: We offer free shipping on orders over Ā£100 to select countries. Check our promotions page for current offers.