Last updated: November 23, 2024
For Global E-commerce Operations
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- Our Commitment to Privacy
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- International Data Transfers
- Your Privacy Rights
- Security Measures
- Children’s Privacy
- Contact Information
Quick Reference Guide
Key Points:
- We operate globally, shipping Japanese products worldwide
- We comply with privacy laws in all regions we serve
- Your data is protected with industry-leading security
- You have specific rights based on your location
- We never sell your personal information to third parties
Our Commitment to Your Privacy
Silk Road Trading Company operates a global e-commerce platform specializing in authentic Japanese products. We serve customers worldwide and understand the importance of protecting your personal information across borders.
Global Compliance Framework
We adhere to the strictest data protection standards worldwide:
- ๐ช๐บ EU General Data Protection Regulation (GDPR)
- ๐ฌ๐ง UK Data Protection Act 2018
- ๐ฏ๐ต Japan’s Act on Protection of Personal Information (APPI)
- ๐บ๐ธ California Consumer Privacy Act (CCPA)
- ๐ฆ๐บ Australian Privacy Principles (APP)
- ๐จ๐ฆ Canada’s PIPEDA
- Other applicable regional privacy laws
Information We Collect
Essential Shopping Data
Basic Account Information
- Name
- Password
- Country
Retention Period: Account Duration
Shopping Activity
- Browsing History
- Cart Contents
- Wishlist
- Reviews
Retention Period: 12-24 Months
Payment Data
- Payment Methods
- Billing Address
- Transaction History
Retention Period: 7 Years (Tax Law)
How We Use Your Information
Website Enhancement
Performance Analysis & Optimization
- Site Performance:
- Loading speed optimization
- Server response time monitoring
- Resource usage analysis
- Mobile performance optimization
- User Experience Enhancement:
- Navigation pattern analysis
- Shopping journey optimization
- Checkout process improvement
- Mobile responsiveness refinement
- Technical Optimization:
- Error monitoring and resolution
- System stability improvements
- Security enhancement
- Platform reliability monitoring
Product Development
Customer-Driven Improvements
- Preference Analysis:
- Shopping behavior analysis
- Product popularity tracking
- Category performance evaluation
- Search pattern analysis
- Product Selection Enhancement:
- Inventory optimization
- Product range expansion
- Category development
- Seasonal offerings adjustment
Marketing and Communication
Consent-Based Marketing Activities
We respect your privacy and only engage in marketing activities with your explicit consent. You can modify these preferences at any time through your account settings.
Newsletter and Communications
- Newsletter Service:
- Product updates and launches
- Japanese cultural insights
- Shopping guides and tips
- Seasonal announcements
- Promotional Communications:
- Exclusive offers and discounts
- Early access to sales
- Member-only promotions
- Special event invitations
Your Communication Controls
You can manage your preferences through:
- Your account dashboard
- Email preference center
- Customer support contact
- Privacy settings page
Payment Processing
Payment Gateway Services
Stripe Payments
- Available Methods:
- Credit/Debit Cards (Visa, Mastercard, Amex)
- Digital Wallets (Apple Pay, Google Pay)
- Regional Payment Methods
- Security Features:
- PCI DSS Level 1 Compliance
- End-to-end Encryption
- 3D Secure 2
- Stripe Radar Fraud Detection
WooCommerce Processing
- Available Methods:
- Bank Transfers
- Local Payment Methods
- SEPA Direct Debit
- Security Features:
- WordPress Security
- Regular Security Updates
- Anti-Fraud Measures
How We Share Your Information
Silk Road Trading Company maintains strict controls over how your information is shared. We share information only when necessary for:
- Processing your orders and payments
- Delivering products to you
- Complying with legal obligations
- Protecting our legitimate business interests
- Improving our services with your consent
Authorized Service Providers
Payment Processing
- Partners: Stripe, WooCommerce
- Data Shared: Transaction details, payment information
- Purpose: Payment processing, fraud prevention
- Safeguards: PCI DSS compliance, encryption
Shipping and Logistics
- Partners: Selected courier services by region
- Data Shared: Shipping address, contact details
- Purpose: Product delivery
- Safeguards: Data protection agreements
International Operations and Data Transfers
Global Shipping Network
Regional Operations
Asia:
- Japan Post
- Yamato
- Sagawa
Europe:
- DHL
- GLS
- Royal Mail
Americas:
- USPS
- FedEx
- UPS
Cross-Border Data Transfers
Transfer Mechanisms
- Standard Contractual Clauses (SCCs):
- EU-approved data transfer mechanisms
- Legally binding data protection obligations
- Regular compliance monitoring
- Binding Corporate Rules (BCRs):
- Internal data protection policies
- Group-wide compliance standards
- Regular audits and updates
Security and Protection Measures
Technical Safeguards
- Network Security:
- Enterprise Firewalls
- DDoS Protection
- Intrusion Detection Systems
- Data Protection:
- End-to-end encryption
- Secure data storage
- Regular security audits
- Payment Security:
- PCI DSS compliance
- Secure payment processing
- Fraud detection systems
Operational Security
- Access Controls:
- Two-factor authentication
- Role-based access control
- Regular access reviews
- Data Management:
- Regular backups
- Data retention controls
- Secure disposal procedures
- Staff Training:
- Security awareness training
- Privacy policy education
- Incident response procedures
Your Privacy Rights
Universal Rights
- Access: View your personal data
- Correction: Update incorrect information
- Deletion: Request account removal
- Marketing Control: Manage preferences
- Data Export: Receive your data
- Tracking: Opt-out options
Region-Specific Rights
European Union & UK
- Complete GDPR rights package
- Data portability requests
- Automated decision opt-out
- Cookie consent management
Asia-Pacific
- APPI compliance rights (Japan)
- Regional data protection
- Local language support
- Specific consent options
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
- Shopping cart functionality
- User authentication
- Security features
Duration: Session based
Analytics Cookies
- Site performance monitoring
- User behavior analysis
- Service improvement
Duration: Up to 12 months
Marketing Cookies
- Personalized recommendations
- Targeted advertising
- Marketing effectiveness
Duration: Up to 6 months
Managing Your Cookie Preferences
- Browser settings control
- Cookie preference center
- Opt-out mechanisms
- Regular cookie audit
Children’s Privacy
Silk Road Trading Company does not knowingly collect or process personal information from children under the age of 16. Our services are intended for users who are:
- 16 years or older in the European Union
- 16 years or older in the United Kingdom
- 20 years or older in Japan (for certain products)
- 13 years or older in other jurisdictions, with parental consent where required
Contact Information
Global Support Centers
Global Support:
Email: support@silkroadtrading.co.uk
Response Time: Within 1 hour ใ 2 days
UK/EU Support:
Email: uk.support@silkroadtrading.co.uk
Hours: 24/7
Japan/Asia Support:
Email: japan.support@silkroadtrading.co.uk
Hours: 24/7
Data Protection Officers
Global DPO:
Email: privacy@silkroadtrading.co.uk
UK DPO:
Email: uk.privacy@silkroadtrading.co.uk
Hours: 09:00-17:00 GMT
Japan DPO:
Email: japan.privacy@silkroadtrading.co.uk
Hours: 09:00-17:00 JST
Updates to This Policy
We regularly review and update this policy to reflect:
- New features and services
- Payment system updates
- Security enhancements
- Regulatory changes
- Customer feedback
You will be notified of significant changes through:
- Email notifications
- Website announcements
- Account alerts
- App notifications
If you have any questions about this Privacy Policy, please contact us by visiting this page on our website:
https://silkroadtrading.co.uk/contact-us/